Reference

How jaya9b Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and what we do with it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device transparencyContact us to raise a data request
jaya9b How jaya9b Handles Your Personal Information
DATA REQUEST CONTACTS

Reach Us About Your Privacy

Have a question about what data we hold, or want to submit a formal data request? These are the three ways to get a response from us. For account-specific queries — like confirming which bKash or Nagad details are stored on your profile — live chat gets you the fastest answer. Email is better for written data requests that need a paper trail.

Live Chat Open the chat widget from any page in the lobby. Available during our active support window — fastest path for account and payment data questions.
Email Support Send your data access or deletion request by email. Include your registered phone number so we can verify your identity before actioning the request.
Account Settings Some data preferences — like marketing communication opt-outs — can be managed directly inside your account dashboard without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across the entire platform, which means the data moving between your device and our servers — including bKash and Nagad payment instructions — is protected in transit. Cookies help us remember your session, your language preference and your last-used lobby section, so you are not starting from scratch each visit. We do not use cookies to build advertising profiles for third-party networks. Your account password is hashed, not stored in plain text, and we send an OTP to your registered phone number for login verification.

SSL Encryption

All data in transit — including payment instructions sent via bKash, Nagad or Rocket — is encrypted with SSL so it cannot be intercepted between your device and our servers.

Cookie Transparency

We use session and preference cookies only. No third-party advertising cookies. You can clear cookies via your browser settings at any time without losing your account.

OTP Login Verification

Every login is confirmed with a one-time password sent to your registered mobile number, adding a second layer of protection even if your password is ever compromised.

Data Retention Schedule

Active account data stays on file while your account is open. When you close your account, we retain records only for the period our operational obligations require, then delete them.

Common Questions About Your Data on jaya9b

These are the questions we get most often about how we handle personal data, payment records and account privacy. If your question is not here, live chat or email will get you a direct answer.

We collect your name, phone number, email address and the mobile wallet you use — bKash, Nagad or Rocket. We also log device and browser data to protect your account from unauthorised access.

Transaction references are stored for operational and verification purposes. We do not store your full bKash or Nagad PIN — that never leaves your own device during the payment flow.

Yes. Email us from your registered address or use live chat with your account phone number ready. We verify your identity first, then send your data summary within a reasonable window.

Submit a deletion request by email or live chat. Once your identity is verified and any open transactions are settled, we action the request and confirm deletion to your registered email.

Only to complete your transactions — payment processors like bKash and Nagad receive the minimum data needed. We also share limited data with fraud-prevention partners under confidentiality agreements. We do not sell data.

Our cookies manage your session and lobby preferences. No third-party advertising cookies are used. Clear them any time via your browser without affecting your account or wallet connection.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.